Do I have to have an active product to claim my membership Points Promise?
Yes, you need to have made 52 membership payments and have had an active credit builder (either Spend or Save) for those 52 weeks to be able to claim your Points Promise.
For Save, ‘active’ means that you have not had any payments that have been overdue. For Spend, ‘active’ means that you have completed the sign up for Spend. Each time you either miss a membership payment, downgrade to a Standard membership plan or had a credit builder (Save or Spend) not be active then you reset your Points Promise benefit and have to start over.
Not sure if you’re a Plus, Premium, Standard or Classic member? Here’s how to find out.