How do I claim my membership Point Promise

You can claim your Points Promise after you’ve made 52 weekly membership payments and used an active* credit builder (either LOQBOX Spend or LOQBOX Save) for those 52 weeks. 

When you’re eligible and ready to claim your Points Promise, simply get in touch with our member support team and share with them the following details: 

  • A copy of your current credit report showing what your credit score is now.
  • A screenshot of your credit score from when you started using LOQBOX.
  • Your payment history for all accounts on your report for the past 52 weeks.

It’s important to take a screenshot of your credit score when you first sign up to LOQBOX. You’ll need this to complete your personalised financial plan too.

* For LOQBOX Save, ‘active’ means you’ve had no overdue payments. For LOQBOX Spend, ‘active’ means you’ve completed the sign up process. 

If you are a Classic member, your Points Promise works slightly differently. You can find more information here.