Why has a payment been taken from my Loqbox Save account?

  • Updated

We're here to keep you in the loop and make sure your financial journey stays smooth. If you've noticed a payment debited from your Loqbox Save account, here's what might be going on:


If you're enjoying the benefits of a Full Membership or have Loqbox Grow activated and, for any reason, we couldn't process your payment we'll securely retrieve the payment from your Loqbox Save account. This way, you won't fall behind, and your credit score won't be affected by any delays.


We believe in transparency, so we want you to know that any payments taken from your Loqbox Save will slightly affect the amount you can withdraw when you decide to unlock your account. Your future financial goals are important, and we're here to help you make informed decisions.


To prevent this situation, we recommend making sure your bank account has sufficient funds when your debit card payments are due. Keeping your card details accurate and up to date in your account is also key to ensuring a seamless payment process.


Remember, we're here to support you every step of the way. If you have any questions or need assistance, don't hesitate to reach out.