What happens if you’re unable to identify my rent payments?

  • Updated

No stress! We'll give you a heads-up via email. Sometimes it could be a simple thing, like a change in your rent details. If that's the case, we'll kindly ask you to double-check and update the info in your Loqbox Rent account.


And just to put your mind at ease, if this situation arises, it won't harm your credit history. Your financial wellbeing is a top priority for us, so we've got measures in place to safeguard it.


If we can't pin down a rent payment one month — we just won't report that month's rent to Experian. While it won't bulk up your credit history for that month, you'll also sidestep any 'missed payment' marks that could affect your credit file.


We're all about keeping things positive and protected for you!