Can I reverse a payment that’s been taken from my Loqbox Save account?

  • Updated

We're all about providing you with options and making your financial journey as smooth as possible. If you're ever in a situation where your Loqbox Grow or your Full Membership payment doesn't go through and you've got an active Loqbox Save account, we can use the funds from there to cover your payment. It's like having a safety net that keeps you on track without any fuss.


We understand that you might prefer to keep your savings intact in your Loqbox Save rather than using them for payments. If that's the case, we can reverse the process and refund the payment from your Loqbox Grow back to your Loqbox Save. This will automatically close your Loqbox Grow to ensure you're protected from any potential arrears and missed payments being reported to your credit file.


We're all in this together, and we're here to support your financial future. To make sure everything goes smoothly, it's a good idea to keep your bank account sufficiently funded when your debit card payments are due. And, of course, keeping your card details accurate and up to date in your account is a simple way to ensure hassle-free transactions.


We're here for you, so if you ever need help, have questions, or just want to chat about your financial journey, don't hesitate to reach out.