What happens if my score doesn’t go up as promised?

  • Updated

If, after all 12 monthly credit builder payments, your credit score hasn’t grown by at least 10, 25 or 50 points (depending on which Points Promise you opted for), simply get in touch with our customer support team.

Before they calculate and send you the interest you’re due, they’ll just need a copy of your current credit report to show what your credit score is now, a screenshot of what your credit score was when you started Loqbox and your payment history for all accounts on your report for the past 12 months.

So it’s important to take a screenshot of your credit score when you first sign up. And this will help you complete your personalised financial plan too.

This applies to Classic members only. If you are a Premium or Plus member, you can find more information here.