Whether you need to check a repayment, find a statement, or close your Grow account, we’ve got all the details covered here.
Quick summary
Grow is a credit account that's part of your membership
The line of credit is set at £250. If you downgrade, it changes to £50
It’s a line of credit you can only spend with Loqbox
Understand your Grow account
Grow is a credit account we set up for you when you sign up for Loqbox membership.
When you sign up, the line of credit is set at £250. If you downgrade, it changes to £50. It’s a line of credit you can only spend with Loqbox.
Grow helps build your credit history by reporting your repayments to Experian, Equifax and TransUnion, the UK’s Credit Reference Agencies (CRAs).
It acts like a low-use credit line that shows lenders you can manage credit responsibly.
Your Loqbox charges (like your weekly membership fee, or monthly Bolt-ons) are added to your Grow account.
At the end of each month, you settle the balance using your repayment method.
This setup helps you show:
A positive repayment history
Responsible credit use (by using only a small amount of your available credit)
💡 If you want to know more about how Grow builds your credit history, our guide to Grow will support you.
When are Grow repayments taken, and what happens if they’re missed?
Your Grow can be managed from your account when you log in.
When and how repayments are taken
Repayments happen automatically. Once you’ve given us the correct card details, you don’t need to do anything:
Repayments are charged weekly to your Grow account
We then take a single monthly repayment from your debit card to clear your Grow balance
What happens if a repayment fails
If a repayment fails:
We’ll let you know the repayment has failed using the email address you gave us when you signed up.
We’ll retry the repayment a few times
If you have Save, we might use your Save balance to cover the repayment
If your balance remains unpaid, we will have to report it as missed to the CRAs
❗ A missed Grow repayment can harm your credit score. To stay on track, please keep your repayment details up to date and make sure you’ve got enough funds in your account when your repayment is due.
How to make a manual payment
If you’ve missed a repayment because your card details are out of date, you can update your payment details.
We’ll try to take the repayment again automatically.
To change your repayment card in your account, follow these steps:
Go to ‘Account’
Select ‘Payment method’ and ‘edit’
You can manually update your card information if it’s out of date
Struggling to keep up with repayments?
Please know we’re here to help. If you’re worried about keeping up with your repayments, reach out to our member support team.
Where to find your Grow statements
You can view and download your Grow statements by logging into your account. Here’s how:
Go to the 'Grow' section
Tap 'Statements'
Choose the month you want to view or download
Each statement will include:
Your opening and closing balance
Any charges made to Grow
Repayments made from your card
How to stop using Grow
If Grow isn’t right for you anymore, you can stop using it anytime. Here’s how:
Select ‘Grow’
Select ‘Settings’
Select ‘Close Loqbox Grow’
What happens next:
We’ll stop charging your membership to Grow.
Any unpaid balance will be taken in the next repayment cycle. The balance must be cleared before we can fully close the account
It can take up to six weeks for it to update on your credit file
Your membership will remain active and will be charged to your repayment method
Keep Grow, just scale it back
If you want to keep your Grow line of credit open, but ease off on how much you’re using it, that’s an option too. You can manage everything from your account:
Scroll through your activated features and see what’s being paid for using Grow
Closing credit accounts can sometimes affect your credit history.
FAQs
Why am I still being charged after closing Grow?
You can close your Grow account but still be a Loqbox member.
Membership is £2.99 per week, and will be billed to your debit card if you close Grow.
You may have other Loqbox features active, like Save. These will continue unless you cancel them too.
Can I withdraw money from Grow?
No. It’s a line of credit you can only spend with Loqbox.
Can I reopen Grow later?
Yes, you can restart using Grow whenever you’re ready.
Why did my score drop after closing Grow?
Closing credit accounts can affect your credit history. But it's often temporary, and depends on your wider credit profile.
Why is Grow listed as a credit card on my credit file?
Some CRAs categorise credit accounts as revolving credit, similar to credit cards. That’s normal and nothing to worry about.
What if I suspect fraud or unauthorised activity?
Please contact member support right away so we can look into it.
Still need help?
We’re here to listen and we’ll do our best to help you move forward.