Loqbox

• I need to update my email address, how do I do this?
• Is my money safe with Loqbox?
• Is there a Loqbox app?
• I’ve signed up to Loqbox, but when I try to log in it says my details are not recognised - what do I do?
• Is Loqbox Save a loan?
• Why does Loqbox Save show in my credit file as a loan?

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• How does Loqbox Save work?
• How does Loqbox Save build my credit score?
• Can I pay extra funds into my Loqbox Save?
• How are my Loqbox payments taken?
• How do I make a Loqbox Save payment if I have missed one?
• Is there a reward scheme for referring others to Loqbox Save?

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• How do I unlock my Loqbox Save?
• Can I cancel my Loqbox Save at any time?
• Why can’t I unlock my savings into an existing account for free?
• Do I need to open a new bank account to redeem my Loqbox Save for free if I already bank with one of your partner banks?
• Why isn’t my last payment showing when my Loqbox Save is unlocked?
• Will unlocking my Loqbox Save early have a negative impact on my credit score?

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• Which banks does Loqbox partner with?
• What happens if I cancel in my 14-day cancellation period but have already paid?
• Why does it take so long to get my money back if I cancel my Loqbox Save the same day as a payment is taken?
• How long does it take to get my savings after I have unlocked my Loqbox Save?

• How does Loqbox Grow work?
• What is Loqbox Grow?
• How does Loqbox Grow build my credit score?
• How do I sign up for Loqbox Grow?
• What happens if I miss a Loqbox Grow payment?
• What is my credit limit?

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• How does Loqbox Rent work?
• What is Loqbox Rent?
• How do I sign up for Loqbox Rent?
• What is Open Banking?
• Is there a fee?
• What’s Moneyhub?

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• What is Loqbox Income?
• What are the benefits of using Loqbox Income?
• How do I activate Loqbox Income?
• What if I need to change or cancel my Loqbox Income policy?
• Are Loqbox providing the insurance policy?

• What do I get from my membership?
• What is Loqbox membership?
• What is the membership fee?
• Can I retry my missed membership payment?
• How do I cancel my yearly plan?
• What do I need to claim my membership Points Promise

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• What is the Loqbox Points Promise?
• How do I get the Points Promise?
• Does the Points Promise affect the amount that is reported to the credit reference agencies?
• Can I cancel my Point Promise?
• Who adds the points to my credit score?
• What happens if my score doesn’t go up as promised?

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• How much will Loqbox Save grow my credit score by?
• When will my credit score go up?
• How much could I save with a better credit score?
• Could using Loqbox Save harm my credit score?
• Isn’t there a quicker way to a better credit score?
• Which credit reference agencies (CRAs) does Loqbox report to?

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